PEOPLEX - Career X
Crafting a Seamless Digital Experience: Unified PWA & SaaS Platform for Engaging Candidate Onboarding and Automated HR Workflows
Designing an intuitive and cohesive candidate onboarding ecosystem
Project Overview
Organizations often struggle with fragmented, manual, and siloed HR processes when managing candidate onboarding and administrative tasks. At PeopleX, stakeholders—including candidates, recruiters, E-Admins, experts, and P-Admins—relied on disparate tools (email threads, spreadsheets, phone calls) to share offer letters, track follow-ups, and coordinate across teams.
By crafting a role-based architecture and designing tailored UIs for each persona, the project succeeded in replacing fragmented, manual processes with a cohesive, scalable platform. The delivered PWA and SAAS portal not only improved user satisfaction (as measured by NPS) but also delivered measurable operational efficiencies for PeopleX and its corporate clients.
Challenges
Unify pre-onboarding and post-offer workflows—engagement plans, offer management, analytics—into one cohesive platform while serving four user types (Candidate, Recruiter, Expert, E-Admin) with role-based access.
Deliver a Progressive Web App (PWA) for candidates that:
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Provides offline-capable OTP login.
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Surfaces personalized “Card Sets” to explain job details, culture, and policies.
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Enables chat, document access, and “surprise” gifts to sustain engagement.
Build a cloud-hosted SaaS portal for Recruiters and E-Admins offering:
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Dashboards and insights to track candidate statuses (at-risk, well-engaged, yet to accept offer).
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Modules for creating Card Sets, reviewing candidate requests (DOJ changes, offer declines), and generating automated reports (daily, weekly, monthly).
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Granular role-based permissions so each user sees only the features they need (e.g., Experts see only Chats and Profile).
Design Execution
User-Centered, Role-Based Architecture
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Adopt a micro-portal approach:
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Progressive Web App (PWA) for Candidates: capable mobile experience to “Manage Job Offer” screen, “Documents” upload/download, and “Chat” to communicate with recruiter/experts.
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SAAS Portal for HR/Admin Roles (E-Admin, Recruiter, CEP, P-Admin): browser-based dashboards with responsive tables, charts, and role-specific navigation menus.
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Modular Invitation and Authentication Flows
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Invite-Based Onboarding capabilities for Recruiters and E-Admins.
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OTP + Password Layers ensuring usability for users and higher security for admins.
Consistent UI/UX Patterns
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Design System and Style Guide
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Mobile-First for Candidate PWA
Our Strategy
User Research & UX Planning
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Conducted user behavior analysis to understand key pain points.
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Designed intuitive user flows to streamline navigation and improve usability.
Brand Positioning & Visual Identity
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Defined a strong brand narrative with unique typography, color palettes, and iconography.
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Created a cohesive design system that enhances the brand’s digital appeal.
Prototyping & Testing
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Inconsistent design elements and messaging led to a lack of brand recognition and trust.
Low User Engagement
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Developed interactive wireframes and prototypes for early-stage validation.
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Conducted usability testing to refine the interface for optimal engagement.
Outcome
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Streamlined Candidate Experience: OTP-based PWA offers offline access to job details, real-time “Journey” timeline, group chat with Recruiters/Experts, and “Surprise” gifts to sustain engagement.
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Automated HR Workflows: Recruiters process date-of-joining (DOJ) changes, offer declines, and engagement requests in minutes, cutting manual tasks by 60 %.
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Faster Onboarding: Templated “Card Sets” reduced pre-boarding time by 40 %, ensuring candidates receive structured content (company culture, policies, role clarity) consistently.
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Measurable Engagement Metrics: Average candidate engagement score rose to 84 % (versus company average of 79 %) via Personality Map tracking, enabling proactive intervention for at-risk candidates.
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High Adoption & Engagement: Over 75 % candidate adoption within the first month; reduced drop-off as candidates access offers, documentation, and “Card Sets” in one place.
